Updating brand new versa

[Ritter161]

My brand new versa has been "updating" now for 12hrs. Anyone else have this issue???

[Mhprw]

And mine wouldn't let me continue without Bluetooth on! Crazy! Thanks for taking the time to write me.


Sent from my Verizon, Samsung Galaxy smartphone

[LWF]

Hi glad it all worked out for you. LWF

[NicholasConrad]

After restarting the watch didn't help, force-closing the app and clearing app data resolved the issue for me (Android).

[Madge]

I am having exactly the same issue. Over 12 hours and still not completing.  I have not been able to set up the new Versa at all even though it is now linked to my account.

[LWF]

Hi, I think different phone's respond differently to the updating yeah?  I have an HTC Desire 650 so update experience was slightly different.Glad your'e all updated. LWF

[Madge]

I have not been able to update

M

[LWF]

Hi Madge sorry your'e having problems have you found that your phone is taking to long in the final stages to finish the update?LWF

[Madge]

Yes

M

[LWF]

Have you tried turning off the bluetooth after you have waited for about an hour?  Start the update, run through all the steps, then if you're phone is being slow try this.  I did and I found the updated finished after a few minutes, it seemed that my phone was holding the update up.LWF

[punekar]

my apple 7 phone keeps on saying connecting 

[RickBrett]

So, having owned this P.O.S. for nearly 2 weeks and every attempt to update it has failed, I finally took it off the charger and saw immediately that my app said I had done some steps :smiley surprised:  . .  I look at the watch and all it says is "download the app" in several languages REALLY ?  I would have thought FAR more research and product  testing should have gone into this new watch, I am incredibly disappointed - I'll put it in the drawer and go back to using my cheaper old fitbit . . .

[Mhprw]

Why not return it if its only 2 weeks old?

Sent from my iPad

[Madge]

I persèvered and it took about 14 hours in 4 sessions but up and running.
It needed wifi. Bluetooth with old tracker unpaired and location turned on.
Thanks for your interest.

M

[RickBrett]

Get this! . . . I logged onto WiFi at a different location and the **ahem** thing updated and worked! :smiley surprised: . . . Lets see if I get to like it now . . .

[Madge]

I'm sure it will be wořth it.

M

[KPODTHEGREAT]

This did the trick for me.  Thanks for posting! 

[LWF]

Hi Happy to help!!!!!

[Kristar18]

My Fitbit versa has been updating for 2 hours! The fitbit itself is working fine , but the app on my phone just says updating! What do I do????

[punekar]

Job done 

[Angel316]

My Sky broadband is down at the moment. Waiting for an engineer visit. I’ve been trying to update with 4G and Bluetooth... 12 hours so far - I’ve switched back to my Blaze and think I will have to wait until the internet is back up and running, wish I’d realised this was a problem before I purchased it. Why aren’t they loaded ready to go like all my other Fitbit devices were?