Updating brand new versa

[Ritter161]

My brand new versa has been "updating" now for 12hrs. Anyone else have this issue???

[Davnlin55]

Did you ever get your Versa to update?  I’m having to use the exact problem you described.

[Angel316]

Yes I used Wi-fi to download but transferred via Bluetooth. Left it running overnight and by morn8ng it was done.

[Madge]

Yes I did. It works very well now.

M

[Davnlin55]

Thanks, I’ll try that!

[Mhprw]

davnlin55-I was not successful in getting it to update .. Tried for 24 hours, with customer service as well. They, too, couldn't get it to reset or default... I was forced to return to store for an exchange. The new one updated the first try (although I was a bit nervous about it) but I don't recall if it went thru WIFI or Bluetooth .. It did take more time than I expected though.Good luck


Sent from my Verizon, Samsung Galaxy smartphone

[kaedylou]

I am approaching hour 17 in trying to update the firmware. Have restarted my phone and the Versa several times and still have not gotten past 25% of the download. I wish I had read these comments before purchasing the Versa. I have never had these problems with the Alta.

Phone: Samsung Galaxy s7

I removed the Fitbit app and reinstalled. Still not working.

Update: Have trying updating the Versa with my phone, tablet and computer and all have failed. The devices say that they are connected to the Versa and my Fitbit account lists the Versa but all attempts to update fail. 

[Davnlin55]

Thank you for responding. I was finally able to get my Versa to update, but I am still working on my husbands Versa.


Sent from my iPhone

[scottyklink]

Amazing advice! Thanks so much!

[Asher32]

How do you update your versa? Or update your versa? Just pissed cause I have a galaxy s5 and I cant reply with quick response on my versa. Cause my phone is 6.0.1 version not 7.0 version. Hopefully they update this to work with more phones. How do you update? I already tried deleting the fitbit app and re downloaded it and it' the same. 

[Davnlin55]

I ended up updating my husband’s Versa by doing it through my iPhone 7 Plus. His Samsung (Total Wireless phone) would not recognize it for some reason. I did that as a last resort, because I was ready to return it to Kohl’s and get a replacement. It took a good two hours to update.
Sent from my iPhone

[Fuzzybear09]

have u figured out a fix for that yet because mine is doing exactly the same thing???!!

[lizaann]

I had to make my phone a hotspot instead of using my Wi-Fi through the
router. Hope that helps 🙂

[scottyklink]

I turned my phone into a hot spot and connected the Fitbit to that WiFi network. Worked much faster. I think the WiFi I was trying to use was slow or something. I’d try another network if you are able (phone hotspot, work, coffee shop, etc). Good luck! 

[Davnlin55]

That is what I did also and it finally updated!

Sent from my iPhone

[tammylynn27]

Yes!!!! Mine has been updating for 16 hours+. I am getting really frustrated and now wishing I hadn't given the blaze to my husband BEFORE I was able to wear my new Versa. What is going on!!???

[AlvaroFitbit]

Hi everyone. Sorry that some of you are still having issues updating your Versa. Some members have commented that force closing the app and reopen it have helped complete the update. Also iOS devices have been found to work really well for this process. Make sure you have a stable internet connection and as some members have said you can try a different wireless connection (from work or at a friends house). Make sure the Versa is fully charged before starting this process and check the firmware update article and firmware troubleshoot article.

Keep me posted!

[tammylynn27]

Thanks for responding. My Versa finally updated but not before trying it thru my phone and then back to my desktop. It did take a very long time but since the update was complete, I've had no more problems. I'm loving the fact that I can swim and still wear my fitbit.

[Melissa01]

Can this be connected with no Wi-Fi ance just phone data?

[lizaann]

I don't think so, but not sure. I had to make my phone a hotspot in order
for it to work. For some reason, having my WiFi go through the router was
an issue. Once I did that everything was smoothie sailing. Hope this helps
🙂
Liza

[scottyklink]

Yes! It can be. Connect the versa to your cell phones hotspot. Works like a WiFi basically.

Scott Klinkhammer
C- (952)-836-5419
Email- scottklinkhammer@gmail.com