Updating brand new versa

[Ritter161]

My brand new versa has been "updating" now for 12hrs. Anyone else have this issue???

[JNF98102]

Mine has been updating for 8 hours, and looks about a third of the way to complete.

[JNF98102]

Very strange to me that so many of us are having this problem and the response from the help desk is pretty consistently to blame the WiFi each of us is using. Could it possibly be their product?!

[JasmineB]

How do I update my Versa?

[DramaQueenDiva]

---

@JasmineB wrote:

How do I update my Versa?

---

You will need your Versa and a device to sync to, just like a normal sync. I would also suggest having the Versa on the charger, as updates can take some time.

Turn your Bluetooth on as you normally would to sync. Open the app and tap the Account icon (credit card icon). Next, look for the picture of the Versa and tap it. If an update is available, there will be a pink button next to it with a downward pointing arrow. Tap that and you will be taken to the update screen. Tap all the initial prompts it asks for and the update will begin.

[JasmineB]

[Image] Is this up to date

Get Outlook for iOS

[JasmineB]

What update did you do?

[SoloYo]

Hello, 

Yes and Yes, I have so much trouble updating the Versa I just got Saturday. I tried for two days now and will not update!!!! I have Wifi and still nothing!!!This is CRAZY. For Fitbit to make it so difficult. I think I will return it to Best Buy.

[julianafrac]

well, I'm waiting too, but it's really frustrating being unable to use for the first time the device and have to wait around 10 business days for the replacement arrives! 

[Jonboy1]

Yes, I am currently having the same issues. I had to put the watch back on the charger, I'm at 14 hrs and it only shows 50% complete.

[julianafrac]

Yesterday I spent 2 hours following the steps given by fitbit's client service but my tracker never worked out! It's really frustrating because now I have to  send the device to USA for use the guarantee! But I don't understand why I have to do that and pay the shipping cost if the Fitbit is new and it can't be updated

[Jonboy1]

I too, am so frustrated. My blaze Fitbit failed so yesterday I bought the
versa. I have never seen anything so frustrating as this update. It's a
stone face from Fitbit. Maybe this is it for me and Fitbit products.

/r

Mike

[Markjp77]

Really can’t believe the amount of posts on this issue.  I have an Alta hr which works fine.  I bought my wife the Versa and we have spent hours trying everything to set it up.  It just won’t work.  This is a bad product and I will be returning it no question.

[tuxcomputers]

This device is worthless.

I have tried on my phone, on my tablet, with my phone as a hotspot, on the work wifi, over bluetooth. Removing the app, restarting the Versa, restarting my phone. I installed the Fitbit app on Windows. Nothing works, I am advising my daughter to return it and get a refund.

When it was connected to the phone using hotspot I would watch the traffic, it downloaded for a time. The Versa would display a red X, the update would start again from where it left off. It got to 51% and then simply failed.

It will sync with the phone app, I click Update firmware, then it searches for the Versa and simply does not find it despite the fact that it just Synced seconds ago.

[tuxcomputers]

What firmware version does your Versa currently have?

Mine has 32.3.0.14.

[Jonboy1]

Hello,
Same here. I finally had to put it aside I was getting to angry. I am going to return it tomorrow. The other fitbits I've had worked well for a while when new then each became glitchy with the phone after a while. I've had two surges and one blaze. They last about one year. I'm done with fitbit

Get Outlook for Android

[SoloYo]

So many people are saying the same. I returned mine and got a Garmin. The versa is nothing worth.
Sent from my T-Mobile 4G LTE device

[SE30]

My Versa won't turn off

[tuxcomputers]

Mine did, I tried the factory reset:

1. Hold all 3 buttons
2. Versa turns off
3. Logo appears
4. Logo disappears
5. Release bottom right button

The Versa at that point is supposed to vibrate to indicate that it is doing a factory reset, mine stays off.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for having shared your experience with the Fitbit Versa. I understand some of you have still experiencing issues when trying to update your watch and have already tried all the troubleshooting steps provided. 

At this moment, if you're still having trouble updating your Fitbit Versa, I would like to suggest you to perform a factory reset on it. A factory reset will delete all the information the watch has recorded for that specific day, so please keep that in mind. 

To perform a factory reset:

1. Tap on the Settings app in your watch
2. Scroll down and tap on About.
3. Scroll down and tap on Factory Reset. 

After finishing this process, try to update the Versa again. Before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?.

Thanks for all your patience and understanding, I hope you have a great day. 

[BGade]

The reason I wanted to update, was because the exercise app did not work, I have tried everything, It is connected with WI-Fi, it is connect with Bluetooth, i have restartede i several times. I my opinion it must be a failure in the Fitbit OS, that you apparently are not able to solve. I have a Versa, and I do not accept this kind of issues, for what you consider as an High end devise. 

I am aware that i might be able to fix the exercise app by setting the devise to factory default, but then i will loose all the historic.. 

Searching the internet shows that thousand's of users are facing the same problem with the excise app, which actually is one of the most essential apps in the devise. I cannot understand why it is not fixed yet. Do something! If You want us to purchase the coming Fitbit watch.