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Updating firmware keeps starting over

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‎08-04-2019 16:01

‎08-04-2019 16:01

It says I need to update the firmware, so I start the process.  It takes about 20-30 minutes to get the progress bar all done, but then, it starts over.  It's been running for a few hours, and it never stops.  I stopped, rebooted, and restarted the process, but the same thing each time.  

 

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‎08-04-2019 17:52

‎08-04-2019 17:52

What phone are you using to update? 

If android, after starting the update, switch to a different app to move the Fitbit app to the background. 

If it still doesn't work try through both cellular and WiFi. 

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