VERSA 2 - Fitbit OS 4.1.1 Firmware Update

[AlessFitbit]

Fitbit Update: 2/6

Fitbit OS 4.1.1 (Firmware Version: 35.70.7.21) for VERSA 2 smartwatches has been released to 100% of users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa 2, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 1/31

Hi, Versa 2 users!

We’re excited to announce the release of Fitbit OS 4.1.1 (Firmware Version: 35.70.7.21) exclusively for Versa 2 Smartwatches. 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

The update includes the following: 

•  We optimized the algorithm used to track your heart rate on Versa 2 to complement our latest hardware.
• Bug fixes and other improvements.

For more information on the new features included in Fitbit OS 4.1.1 check out this article. You can also check out our press release. 

HOW DO I UPDATE?

Step by step instructions for updating your Versa 2 can be found here. 

If you run into any trouble updating your Versa 2, I recommend reviewing these troubleshooting tips. If you have any issues after completing the update, when in doubt, try a restart on the watch. 

How to restart your watch:

1. For Fitbit Versa 2, hold the back(left) button for 10 seconds.
2. Let go of the button.

We appreciate your patience while we work to roll this out to everyone. 

[acstoller]

Thank You!

[mjawilhelms]

I actually was successful for an update from my 32..... but after a week or two, my Versa is not responding to the touch screen anymore. It will not reset by holding the button in. it is stuck on "Select a Shortcut" ..... My watch is tracking my activity as it is updating on my iphone app. However it is useless to tell time, get messages, go to an exercise activity etc

I purchased it in late August, I wouldn't expect to have so many problems. please hellp

[MhaskarChief]

I am having the exact same problem after the update. Horrible service. Fitbit still hasn't fixed the bug

[MhaskarChief]

Same issue. I am having this problem since 2 weeks after the update. Sick that we still don't have a solution

[SunsetRunner]

I think I fixed mine. Moving on to Garmin, let’s see what they have.
Might have its own issues but got to make a change.
Good luck with yours

Get Outlook for iOS

[MhaskarChief]

Good for you. I can't buy a new tracker now. I had purchased Versa 2 in January. It's just over 2 months now. Rest assured, my next purchase won't be a Fitbit. The tracker had sync issues on Android app since day 1. I tolerated it, but this screen freezing issue in unpardonable. The tracker is basically useless now

[SunsetRunner]

I had a perfect versa 2 until the latest firmware update. The unresponsive screen drives me crazy.

The only thing fitbit say`s is to restart the versa 2. It helps for a day or so.

One of these day i`m going to tap the screen with a hammer. That wil solve the problem!

I think Fitbit is killing the brand deliberatly, they don`t like beeing owned by Google.

I`m having trouble finding a positiv review after the update. It`s a big problem and they don`t care!

Had Fitbit for years.

No Fitbit for me ever again. Going to look for another brand. Well done Fitbit!

[jedens1]

I’m in the same boat. Last chance for Fitbit. They don’t care. They have a script to read from. Nothing but “reboot, reset, reload” and then have the nerve to send me a survey - you’re kidding me.
THEY HAVE TAKEN MY POSTS OFF OF THE FORUM BECAUSE IT BREAKS THEIR RULES, which must be “Do Not Tell The Truth!”


SARA E.

[SunsetRunner]

I ended up getting the Garmin vivoactive3 and so far it is great!
Works with my other apps like Fitbit used to and it also works as a golf app as well. Now it is all about learning a new watch but as long as it does what a bought it for.

Get Outlook for iOS

[BCGram]

I am having the same issue.  The touch screen will work for about 1 hour and then all of a sudden it no longer works for days.  It becomes an issue when I need to use the Wallet feature.  But, that aside... this watch was purchased in good faith that it would work.  When I contacted Fit bit about this issue they asked me to go through lots of gyrations to prove that the watch did not work.  It culminated with a video that I had to send them proving the issue.  Fair enough. I created the video and emailed it.  They sent a replacement - which worked for a good 2-3 months and once again the problem of the touch screen came up.  I do not abuse the watch, I take it off to wash my hands, I keep it in a box when I am not wearing it, and because it is a delicate item I am super careful with it.  But, I am now sorry that I became enamored with this watch.  I have a Charge HR 3 that never gave me a problem and because of that I upgraded to the Versa 2, but I should have invested in a Samsung Galaxy Smartwatch.  My son has that and has never had any issues.  Now I am stuck with a replacement watch with the same issue as the one I bought - I cannot get beyond the clock screen not even to put in my 4 digit code.  Sorry that I have this watch.  Should not have fallen for the hype.  Why can't this issue be fixed once and for all.  I've read that this same issue has happened to more than one consumer.  Having a watch with such nice features and not being able to use those features for a stupid, fixable reason is beyond comprehensible.  Please go ahead and FIX IT already.

[catnap30]

I have a Versa 2 with firmware 35.68.9.15. I am unable to get the pink update icon. Will this eventually appear (I see rollout mentioned)? 

The device seems to sync okay, but there is no option for 'All Day Sync'. It just says 'Sync Now'.

Any help would be appreciated.

[SunsetRunner]

You are a lucky man. Do not update! You will regret it if you do!

You can live with the manual sync.

[SunsetRunner]

I updated to the latest firmware, and my versa 2 will not let me use my credit cards. It says to sync with Bluetooth, but it is synced. How do I get this junk firmware off the watch and back to the old one where everything worked great without any problems. My watch now is worthless to me.

[SunsetRunner]

You can`t.

The least Fitbit could do is give us the old firmware back to solve all the problems.

But they seem not to care.

[SunsetRunner]

Thanks for the reply. Yes, I know what you mean about customer service. I called three times and the amount of service I got I might as well have been talking to the wall. I guess I will have to find something equal to a Fitbit.

[j-a-b]

I updated my Versa 2 to the current firmware after seeing: a firmware upgrade is available in the app.

When will the app stop informing me of an un-needed upgrade???

On android with the latest fitbit app and firmware.

[catnap30]

Thanks for the update info! I have installed it, and now have built-in apps that were missing before.

[RhodyRider]

Good afternoon, I'm just looking to complain about support.  I returned my Fitbit over a month ago for a replacement (it was still under warranty) and have not been able to get any updates.  I've had no response from any of my emails in regards to my case.  I was told that it might take 5 days or so to send out the new Fitbit.  Have any others had issues with support?

[SunsetRunner]

I called about the newest firmware update making my versa 2 almost useless. After the third call I realized I might as well have just been talking to the wall. I thought Fitbit was better than this, customer service showed me the opposite!

[rc3]

I would say keep trying. I’ve had warranty problems before, and every time they did exactly as I requested.

Doesn’t mean I didn’t have to present my case. The last time was around 6 months ago when I was going from a Versa1 to a Versa2 in warranty, and the nice black mesh wristband that I had ordered with it V1, the endpins broke, the ones in the band itself. Normally, you could replace with those pins from any 3rd party, but the diameter of the mesh band was slightly larger, so the extra pins I had I knew would break.

Anyway, they sent me a brand new mesh band, which came with the pins that were broken on the V1, but band fit the V2 dimensions. Took about 2-3 weeks, but I expected that.

Normally, for the Fitbits I’ve had issues with (think 3) I have usually upgraded over phone, or got replacement in about a week.

I can tell you right now, that worldwide shipping is a nightmare and will get worse. Also UPS and USPS are getting longer and longer because of supply chain problems with Covid-19. If I were you I would just ask for an update (s) and tracking. And be patient. They’re not perfect, but they have done a good job for me since 2013, and I am a pain In the **ahem** customer who demands that things work and last.

Good luck,

Rennie

Moderator edit: personal info removed