02-03-2020 09:47 - edited 04-22-2020 12:12
02-03-2020 09:47 - edited 04-22-2020 12:12
Fitbit Update: 2/6
Fitbit OS 4.1.1 (Firmware Version: 35.70.7.21) for VERSA 2 smartwatches has been released to 100% of users. If you haven't yet, please make sure you update your watch to this new firmware.
If you recently purchased or set up your Versa 2, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware.
Fitbit Update: 1/31
Hi, Versa 2 users!
We’re excited to announce the release of Fitbit OS 4.1.1 (Firmware Version: 35.70.7.21) exclusively for Versa 2 Smartwatches.
We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed.
*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.
WHAT’S NEW AND FIXED
The update includes the following:
For more information on the new features included in Fitbit OS 4.1.1 check out this article. You can also check out our press release.
HOW DO I UPDATE?
Step by step instructions for updating your Versa 2 can be found here.
If you run into any trouble updating your Versa 2, I recommend reviewing these troubleshooting tips. If you have any issues after completing the update, when in doubt, try a restart on the watch.
How to restart your watch:
We appreciate your patience while we work to roll this out to everyone.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
04-13-2020 04:58
04-13-2020 04:58
I just tried updating my Versa 2. It's dead. It won't turn on. It started the update just fine. I came back to it 5 minutes later, and it is dead. Nothing.
04-13-2020 05:00
04-13-2020 05:00
i just tried the update. Mine is now dead as well.
04-13-2020 05:35
04-13-2020 05:35
I am still having the issue with logging water intake.
both phone and watch are on the latest versions.
watch was only bought this week and so far not super happy with the purchase.
04-13-2020 06:10
04-13-2020 06:10
04-13-2020 19:09
04-13-2020 19:09
04-13-2020 19:16
04-13-2020 19:16
04-13-2020 20:49
04-13-2020 20:49
04-14-2020 06:18
04-14-2020 06:18
04-16-2020 13:58
04-16-2020 13:58
04-16-2020 14:07
04-16-2020 14:07
04-16-2020 15:33
04-16-2020 15:33
04-19-2020 10:03
04-19-2020 10:03
The update starts then I get a message update failed
04-19-2020 10:25
04-19-2020 10:25
I had the same issue and just kept restarting the update until it worked. I think it took me about six or seven tries.
04-21-2020 11:26 - edited 04-21-2020 11:26
04-21-2020 11:26 - edited 04-21-2020 11:26
@AlessFitbit Ever since my Versa 2 received the update to Version 35.70.7.21, I've been experiencing significant performance issues and critical software defects that re-syncing and re-starting have not resolved.
@LizzyFitbit Even responded to me back on Mar 13th and said that she opened up a case (#34926919) with the Fitbit Support team on my behalf. I was contacted directly by the support team, but their remediation instructions were just to re-sync, restart, and reboot.
I'm becoming increasingly frustrated with the lack of updates from the product development and technology support side on these glaring issues with the latest version of the Versa 2 Fitbit OS: significantly reduced battery life/performance (2-3 days max), multiple impromptu device restarts (10-12 times a day), multiple manual device restarts (6-10 times a day) due to unresponsive swipes, and inaccurate time tracking (off by approx. 5 minutes until re-sync).
Please provide an update on what the Fitbit team is doing to fix these severe flaws in the OS and get their customers back up and "running" again.
Thank you!
Sincerely,
Kevin
04-21-2020 11:34
04-21-2020 11:34
04-21-2020 16:06
04-21-2020 16:06
The Versa 2 has been a complete disappointment; particularly for its value. The screen would not swipe so I sought advise. Every post I read from Fitbit was to perform hard reboot. I tried ALL the suggested reboots and now I have an "X" with "Data not cleared. Sync and try again". I've attempted everything for three days and nothing works! I purchased this device in November, 2019. How do I get a replacement? Any help, please!
04-21-2020 16:48
04-21-2020 16:48
04-21-2020 16:54
04-21-2020 16:54
04-21-2020 16:56
04-21-2020 16:56
04-21-2020 16:57
04-21-2020 16:57