VERSA 2 - Fitbit OS 4.1.1 Firmware Update

[AlessFitbit]

Fitbit Update: 2/6

Fitbit OS 4.1.1 (Firmware Version: 35.70.7.21) for VERSA 2 smartwatches has been released to 100% of users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa 2, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 1/31

Hi, Versa 2 users!

We’re excited to announce the release of Fitbit OS 4.1.1 (Firmware Version: 35.70.7.21) exclusively for Versa 2 Smartwatches. 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

The update includes the following: 

•  We optimized the algorithm used to track your heart rate on Versa 2 to complement our latest hardware.
• Bug fixes and other improvements.

For more information on the new features included in Fitbit OS 4.1.1 check out this article. You can also check out our press release. 

HOW DO I UPDATE?

Step by step instructions for updating your Versa 2 can be found here. 

If you run into any trouble updating your Versa 2, I recommend reviewing these troubleshooting tips. If you have any issues after completing the update, when in doubt, try a restart on the watch. 

How to restart your watch:

1. For Fitbit Versa 2, hold the back(left) button for 10 seconds.
2. Let go of the button.

We appreciate your patience while we work to roll this out to everyone. 

[Fayell82]

Neither have I.. 

[Samjadeelliott]

Yes!!! Support had me do a factory reset today and still having same issue. This new algorithm is clearly crap. I am not impressed 

[SunsetRunner]

I think mine updated and it stopped scrolling.  I have tried to do a factory reset and now my watch is frozen. 

[KCasey]

I just got done chatting with customer service. They know about all of these issues and are “working to fix them”. In the mean time, I am stuck with a watch that doesn’t even do its basic job of keep time and there’s nothing they’re willing to do to remedy the issue. Sorry, Fitbit, but I will never buy another product from you again!!!

[judy60]

Mine is stuck in down load so frustrating I wish I saved receipt I would return

[Vpasq]

If I read one more article telling me how EVO/SP is now available for all in US like I have been seeing the past two days, and of course mine DOES NOT SHOW this advertised feature (with all upgrades, firmware and resets multiple times) I am going to return mine and I have the receipt since it is only two weeks old.  Very frustrating product to say the least and the amount of issues seem to imply that the customers are their beta subjects, not end users.  

[SunsetRunner]

they have been working on this for many months. a complete failure in my opinion.

[Samjadeelliott]

Update: another support chat later and still not resolved. No admission by them that they are aware this issue is rooted in the latest firmware update. The last agent said he could not get a response from management cause they were too busy so he would follow up with an email. A day later I did get an email from him.... asking what country I live in. Really? You can’t see that from my account but you can confirm what percentage my battery is at? 

I am just going to sell this paperweight and buy an Apple Watch. Over it! 

[SunsetRunner]

I've had several emails back and forth.  They are sending me a refurbished Fitbit.  Really,  refurbished..  I bought this new and it didnt last 90 days.  They aren't going to extend the warranty I even bought a protection plan, that is now useless.  Sent via the Samsung Galaxy S8+, an AT&T 5G Evolution capable smartphone

[LizzyFitbit]

Hi everyone. I'm sorry for the delay and thanks for continue participating in this thread.

@Lenwade, thanks for joining this thread and for the steps tried on your own. Just to confirm, may I know if the issue with the live heart rate data not showing on the Fitbit app? Or are your heart rate readings not accurate during your workout? Have you made sure to wear your watch correctly on your wrist? Also, is the Fitbit app updated to the latest version? Please provide me with these details as this will help to further investigate this matter.

@kiat626, thanks for bringing this to my attention as well for taking the time to contact our Support team. While the OS 4.1.1 version has been released to all our members, since you performed the factory reset I'd recommend to sync regularly so you can be prompted to update to this firmware after a few days. You can also enable the All-Day Sync in the Fitbit app.

@shufflejogger, thanks for getting back with the requested information, as well for your efforts while troubleshooting your watch. This shouldn't be happening, for that reason I've moved ahead and shared your details to the team so they further investigate this situation when logging your water.

About your other inquiry, as you may know the Versa 2 uses connected GPS, meaning that it'll use your phone's GPS signal to generate your data. That said, please make sure the All-Day Sync and Always Connected options are enabled in the Fitbit app, as well leave the Fitbit app open so your watch can stay connected during your run. Additionally, check this help article which explains what factors affect the GPS connection, and give a try to the troubleshooting steps.

@Jackie867 and @CourtneyS_78, I'm glad that you're receiving assistance from our team. Be sure that your cases are on good hands.

@Mechwarrior and @judy60, thanks for letting me know about your Versa 2 watches and the issues experienced with it. I've got in touch with our Support team and they informed me that your cases are under review. They'll continue helping you via email so make sure to check your inbox.

@Samjadeelliott, I'm sorry for the experience that you've had with our Support team and thanks for taking the time to share your feedback. I see where you're coming from since your watch isn't working correctly. While I don't have access to your case, usually when our team requests some details is to confirm they have the correct data as this helps them to further investigate the issue you're reporting. That said, my best advice is to reply back to their last email with your country of residence so they can complete the investigation and continue helping you.

@SunsetRunner, thanks for sharing your thoughts about your watch. As you may know, our limited warranty will cover your Fitbit device from the purchase date and if the protection plan was purchased together with the watch from our website, it'll extend the warranty up to 2 years. You can read more about this in the Warranty Policy. Since I don't have access to your case details, let me suggest to reply back to the last email sent by our Support team so you can receive more information about their resolution.

@Vpasq, thanks for your question about the EOV, as well for your feedback. Let me clarify that this was a progressive rollout, which explains why you weren't able to see it. However, yesterday we received the confirmation that it was fully released to all our members and you should be able to see it in the Fitbit app > Sleep data. If this isn't the case, please verify if the Fitbit app is updated and reboot your phone. Keep me posted.

I'll be around.

[netmann]

@LizzyFitbit: For those of us that DO Not want to install this firmware please advise on how to get ride of the new firmware notification in the iPhone Fitbit App, perhaps via a new version of Fitbit App?

Also, if this is an irreversible queue please indicate if a future firmware would substitute and replace this one when it rolls out to the Versa 2 owners...Thank You.

[kiat626]

The win 10 fitbit app is not able to perform the latest update. But using
the android version could. Fitbit needs to improve the app. All day sync
type of advises are simply not working standard responses.

[dksrn626]

My fitbit basically doesnt work any more. the screen wont come on when i hit button. i cant factory reset because screen wont light up. It syncs whenever. It buzzes when it feels like it. Its like it has a mind of its own. I have tried everything. They will be hearing from me now since I see other people are having bad issues!!

[DorisPiW]

Yes! This is happening to me too! Not happy at all about this.

I am experiencing the same problem. I've had my Versa 2 since November and it was working great for a while. The resetting issue seems to have started 2-3 weeks ago. And, it does appear to keep tracking...very frustrating to not be able to reliably check my watch during a workout. My firmware version is 35.70.7.21.

Moderator edit: merged reply

[nessker]

They told me they know they have a problem and are "still working in it." Its been since before Christmas for me and it still doesn't work. Only Apple phones are lucky I guess

[LizzyFitbit]

Hello everyone. Thanks for your participation in this thread and welcome to our new members.

@netmann, thanks for joining this thread. About your question, let me explain that currently there isn't an option to disable the prompt asking to do the update of your watch in the Fitbit app. I appreciate your feedback and once our team releases a new update for this smartwatch, we'll announce it to all our members the Versa smartwatches board.

@kiat626, I'm sorry for the difficulties experienced while downloading the firmware update. Please note that the Versa 2 isn't supported by the Windows 10 Fitbit app, meaning that to sync or update a future update you'll need to use either an Android or Apple device. This is can be found here. Thanks for your thoughts about how the Fitbit app works and be sure that your comments won't go unnoticed.

@dksrn626, I understand your point of view about your Versa 2 not working correctly and appreciate the steps that you've tried prior posting. Since this shouldn't be happening, I went ahead and requested a case on your behalf so our Support team can give you a hand. You should be getting a reply soon.

@DorisPiW, thanks for letting me know about your Versa 2 behavior after the firmware. I know how you're feeling about not having a working device. I've got in touch with our Support team to share your post and I was told that you already have a case created with them. It seems they've provided you with assistance and will send an email with further details. Keep an eye on your inbox.

See you around.

[Lismoron]

So what is happening about the (lack of) swimming goals & real time view of data like Metres achieved, laps/lengths achieved. In fact, just look at superseded Versa for classic examples.
Totally irritated that this does not appear to be addressed………..
Never again!!!

[netmann]

@LizzyFitbit: Thanks for your response to my first question and also to the first part of my second question, however the second part of my second question has not been answered!

As a reminder, the second part of my second question was: If this firmware (35.70.7.21) is an irreversible queue which you apparently responded it is, please indicate if a future firmware would substitute and replace this one when it rolls out to the Versa 2 owners....Just to clarify, when a future new firmware is released, do I need to install the old 35.70.7.21 first before installing the new one?

[TRussellJr]

I have had my Versa2 watch since Jan 9. the first time i noticed that my watched had not synced was a few weeks ago, not knowing what to do and not know that the servers were down i actually did a factory reset That was a huge mistake because i lost the data that was stored on the phone and then i still couldn't get it to sync and then i logged out of the app and then tried to log back in and that's when i found out that the servers were down. So i waited til almost the next day before they were able to restore the servers and then i was able to get the watch to sync with the app and then i had re setup all  my settings. Then about 2 or 3 days my watch did not sync again and i had to shutdown the watch and restart it before it would sync up again. This is will be coming very frustrating if this keeps happening.

[Yikes243]

Any resolution To the problem with text messages not syncing via Android phones?