VERSA keeps re-setting it self and freezing so I cant swipe any thing

[Tarri]

my versa keeps re-setting itself and freezing so I cant swipe my screen, is anyone else got this problem? I have tried re-setting it and nothing works!

Anyone got a clue???????

[Rmmurphy]

I have tried everything I can think of, first thing this morning was the first time in days that I was able to swipe my screen. I was very close to hitting the factory reset button, but I read that I shouldn't do that, I have since tried to swipe but again it won't swipe for me!!

I am at a loss?

[SunsetRunner]

Hi @Tarri , when your Versa is still under warranty, contact Customer Support. Regards kuzibri

[AmeliaT2407 · Accepted solution]

I believe we had the same issue.  I tried factory reset and it didn’t help.  I had to return it and I got a replacement.

[Rmmurphy]

I called the fitbit support, and because mine is still under warranty they're replacing it (just the device, not straps or charger). Thank you for your advice!

[Rmmurphy]

Spoiler

I'm not sure if you seen my reply to kuzibri, but I contacted fitbit support, mine is still under warranty,  they're sending me a replacement.

[Mmlachance]

What is the number to call, I don't find it, it's like we can only join the support by mail...my versa 2 watch is not working well, the touch screen is not responding and I'm getting frustrated!

[Rmmurphy]

The number I called was 18776234997

[SunsetRunner]

Hi @Mmlachance , you can also chat with them. On the Support Page press "Fitbit Troubleshooting", scroll down the page and at the bottom on the right side you will see: "Let's talk" and press "Get Support". regards kuzibri

[Tarri]

Unfortunately mine isnt under warranty any more :'(