help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

VERSA screen frozen on logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2020 10:01

‎03-08-2020 10:01

the Fitbit logon is frozen on my screen. I’ve tried holding all 3 buttons for more than 20secs. The screen will go black but then the logo shows up again and doesn’t go away. I’ve charged my watch. I’ve deleted the app and reinstalled it. It is unable to locate my Fitbit to use Bluetooth or the app. Still remains frozen on the log

Help please!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-09-2020 05:40

‎03-09-2020 05:40

@Mleneveu, welcome to our Fitbit Community! I'm sorry to hear that your  Fitbit Versa screen stays frozen on the Fitbit logo. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes