Vegan leather band - quality

[Sam_87]

Has anyone else purchased the vegan leather band? I just got mine in the mail (ordered directly from fitbit.com), and the quality is shockingly bad. I have vegan leather wallets and purses that feel very well made but this band feels so cheap! I was worried it would rip if I did it up too tight. It's more like dense foam. I have no idea how they get away with charging $70 for this. 

I got the new 'flax' colour. Did anyone have better luck with a different colour or is this just a terrible product?

[Julia_G]

Hi, @Sam_87 , welcome to the forums!  I cannot speak for the vegan leather band, but generally speaking I have found the Fitbit bands pretty good quality and last much longer than much cheaper 3rd party versions available - although I agree that they are surprisingly expensive.

It is worth remembering that if you buy directly from the Fitbit online store you have 45 days to return your purchase if you are not happy for whatever reason.  You will need to get in touch with Fitbit Customer Support on Contact.Fitbit.com  to get a return authorisation code.  Of course, unless your purchase is actually defective you will have to pay return postage.

[inemei]

Yes I bought the blue one and only after a few wears the colour is coming off. No help whatsoever from fitbit. I spent a lot of money om nothing. Very disappointed .

[kniterati]

You still have to pay shipping to return your items. Not much of a guarantee. I had to shell out $16 on a $69.95 purchase that was completely unsatisfactory.