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Vera 2 has stopped syncing to my iPhone 12

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‎10-18-2021 20:08 - last edited on ‎10-19-2021 05:49 by Fitbit Moderator

‎10-18-2021 20:08 - last edited on ‎10-19-2021 05:49 by Fitbit Moderator

My Versa2 has stopped syncing with my IPhone 12 for no apparent reason. Have tried everything I can think of but can’t get them RE-synced. Suggestions?

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎10-18-2021 22:27

‎10-18-2021 22:27

I’m having the same issue! Hasn’t worked since last Wednesday. 

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‎10-19-2021 05:52 - edited ‎10-09-2024 08:19

In response to SunsetRunner

‎10-19-2021 05:52 - edited ‎10-09-2024 08:19

Hi there, @krob61 @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎10-19-2021 06:55

In response to SunsetRunner

‎10-19-2021 06:55

I have been able to get synced again, more or less following the advice I got. Still not sure what worked but I reset the watch by holding the button in for ten seconds then went back into both the app and my phone settings and somehow something worked.

Sent from my iPhone
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‎10-19-2021 07:12

‎10-19-2021 07:12

I am returning this devise!  I have wasted so much time with the syncing and the re-syncing wish I would have read more reviews!  Will switch to apple. Don’t buy this devise!!!!

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‎10-19-2021 22:36

In response to SunsetRunner

‎10-19-2021 22:36

Me too. Tried restarting. Deleted app. Re installed. Turned off/on Bluetooth. It will not connect. It can’t pair now. And for No Reason. Just random!! Grrr

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‎10-20-2021 03:47

‎10-20-2021 03:47

Hi I’m having the same problem, my Fitbit app won’t refresh! Any ideas ? I would be grateful. Than you 

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