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Vera Lite stopped tracking my heart rate

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‎01-26-2020 20:20 - last edited on ‎01-27-2020 03:19 by Fitbit Moderator

‎01-26-2020 20:20 - last edited on ‎01-27-2020 03:19 by Fitbit Moderator

I have noticed in the last week that my watch does not keep track of my heart rate anymore. It simply does not measure it. I have the Heart settings on via watch and phone. I shut off my phone and it worked once. Don’t want to always shut my phone off.

 

 

Moderator edit: updated subject for clarity

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‎01-27-2020 03:18 - edited ‎01-27-2020 03:19

‎01-27-2020 03:18 - edited ‎01-27-2020 03:19

@KHonda, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa Lite stopped tracking your heart rate properly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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