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Vera Lite stopped working

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‎02-18-2021 13:37 - last edited on ‎02-19-2021 15:51 by Fitbit Moderator

‎02-18-2021 13:37 - last edited on ‎02-19-2021 15:51 by Fitbit Moderator

My Versa lite suddenly stopped working after wearing it in the bath. I always wear my watch in the shower and when swimming but have never had an issue. Was wondering if anyone else has experienced this ? If so, how did you fix it?

 

Moderator Edit: Clarified subject

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‎02-18-2021 23:35

‎02-18-2021 23:35

Watches don't like hot water, after a while, water gets in.

You can check in the windows in the back for condensation by using a magnifying glass.

Best to let it dry without charging it for some days, lie it on its left side.

After a week charge it, it may come back to life but there may be issues with it.

Example, mine only lasts a day after getting water in it before needing recharging.

Author | ch, passion for improvement.

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‎02-19-2021 15:52

In response to Guy_

‎02-19-2021 15:52

Hello @Ctaylor123, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors of your Versa Lite are still flashing or is your device completely unresponsive? Are you able to see any condensation or water droplets inside the device that can confirm water damage? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply.

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