help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vera is not tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2019 05:04

‎03-03-2019 05:04

it's does not showing my sleep, I saw only 4 hours of sleep and it does not show analyzing my sleep. it's just went to Sleep Chart.

Best Answer
0 Votes
1 REPLY 1

‎03-03-2019 09:53

‎03-03-2019 09:53

@CarameliPod You mean the sleep cannot be seen on Versa itself? If you saw the sleep in the Fitbit app it means Versa is tracking your sleep. Two issues are at play here:

 

  1. lack of sleep stages though you slept at least 3 hours. Do you have any sleep presets set? E.g. bedtimes? Please clear them all, sync and reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo appears.
  2. sleep data (after being calculated on fitbit servers) is not getting synced back to Versa, so you cannot see it on the tracker itself (in the Today app - swipe up on the main screen to open it). To resolve that issue, please log out and log back in to Fitbit mobile app and sync several times. This may take a while to update. If this does not help, please uninstall and reinstall Fitbit app and reboot Versa. Sync several times.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer