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Vera’s Lite will not turn on

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‎11-11-2019 18:14 - last edited on ‎11-13-2019 06:48 by Fitbit Moderator

‎11-11-2019 18:14 - last edited on ‎11-13-2019 06:48 by Fitbit Moderator

My Versa lite has full charge but will not turn back on.

Help!

 

 

Moderator edit: format

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3 REPLIES 3

‎11-12-2019 02:03

‎11-12-2019 02:03

Hi @ATBAUBLESCO Try restarting you Versa Lite several times and see if that gets it going again. If it is still dead pkease come back here

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-13-2019 06:47

In response to NellyG

‎11-13-2019 06:47

@ATBAUBLESCO, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa Lite since it won't turn on even though you made sure that it was fully charged.

 

In addition to the restart process that shared @NellyG, let me know if your watch vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it if you already tried it.

 

Finally, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎01-03-2020 17:16

In response to JuanJoFitbit

‎01-03-2020 17:16

Is there a resolution?  I have had my versa lite barely 3 months and it stopped working.  Won’t power on—battery fully charged.  Restart doesn’t resolve the issue.  Thanks.

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