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Versa (1) special edition restarting multiple times a day

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‎01-11-2020 17:20

‎01-11-2020 17:20

I got the original Fitbit versa in a special edition for Christmas last year (got it in jan. 2019). About 2 weeks ago I noticed that it had vibrated and restarted while I was moving around.  So I tried to reset it once it was back on. That did not work. It has sync'd but I can tell my numbers are down. 

It has many more times today, just continuously. Before posting this it had reset on ups of 6 times. When it's frozen/resetting I cannot do anything with the fitbit even if I put it on the charger.

Any help would be appreciated, 

Thanks

~Kristi 

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‎01-11-2020 17:53

‎01-11-2020 17:53

Hi @psychocat0604 , did you already tried a Factory Reset (sync it with your Fitbit app before doing that)? If you're lucky, it it's still under warranty, so if  a FR does not work, contact Customer Support. Regards kuzibri

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