09-02-2020
13:30
- last edited on
09-02-2020
21:19
by
RicardoFitbit
09-02-2020
13:30
- last edited on
09-02-2020
21:19
by
RicardoFitbit
All of the sudden I get an update and there go my active minutes and now this zone minutes crap. I walk everyday between 40-60 minutes, that's what I do. I do all that and I get one, maybe two zone minutes a day. I am not interested in running like a rabbit. I want my active minutes back. Why would fitbit just change this, and then not give us the option of choosing which one we want?
Moderator Edit: Clarified subject
Moderator Edit: Removed off topic content
09-02-2020 21:19
09-02-2020 21:19
Hi @Gman32141, it's nice to see you again participating here in the Community Forums!
Thanks for bringing this to our attention and for taking the time to share your thoughts with us, I understand how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.
For more information about how Active Zone minutes work, please check our help article: What are Active Zone Minutes or active minutes on my Fitbit device?
I'll be around if further assistance is needed.
09-03-2020 11:24
09-03-2020 11:24
I have this issue as well. My watch shows the correct number of minutes(131).The Windows 10 app and the Web based dashboard shows the same. However the andriod app shows 0 Zone minutes since the update.
I dont want to see this new calculated figure on Android. I want a consistent experience.
Also spent ages on 2 chats with extremely poor service from the support people.
09-03-2020 11:37
09-03-2020 11:37
I’m not liking the change to Zone Minutes!!
it is set to high for my age. I have been exercising the same and the calculation is not correct! Change it back - please !!!
09-19-2020 20:53
09-19-2020 20:53
Bring Active Minutes back please