help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 Alexa can't understand me

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2020 14:15

‎05-29-2020 14:15

So I've had my device a week or so, the last 2 days alexa hasn't worked & just repeats the same message of 'I'm sorry, I can't understand you, please try again.' I have restarted it, factory reset it, logged in & out of the fitbit app & the amazon alexa app. I can use the voice reply for messages so I know the mic is working fine- I really am at a bit of a loss here 😕

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-26-2020 20:09 - last edited on ‎09-14-2024 10:22 by Fitbit Moderator

‎06-26-2020 20:09 - last edited on ‎09-14-2024 10:22 by Fitbit Moderator

Welcome to the Fitbit Community, @Tamsqueen.

I appreciate your participation in the Forums and sharing that Alexa is not working on your Versa 2.

Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes