Versa 2 Alexa doesn't see my devices in the app

[gold804832]

Vesa 2 Alex doesn't see my devices in the Alexa app. What am I missing? Get message stating didn't find a device named that.

Moderator edit: Updated subject for clarity 

[N8teGee]

Hi @gold804832, welcome to the community.

Which smart devices are you trying to set up and control? 

Have you set up the required skill for you particular devices? Once you've set up the skill you should then be able to search and add the individual device's.

[gold804832]

What skill?Sent from my Verizon, Samsung Galaxy smartphone

[N8teGee]

The skill for whatever device you are trying to control. For example I wanted to add my TP-Link smart plug to my Alexa account. I had to enable the "TP-Link Kasa" skill in the Alexa app, once I did that the app could then see my TP-Link devices, without the skill it couldn't see them.

The following is from an Amazon help article - 

Discover smart home devices with a skill

Important: Before you enable a smart home skill, please read Safety Information for Using Smart Home Devices with Alexa.

To discover smart home devices using a skill, in the Alexa app:

1. Go to the menu, and then select Skills.
2. Find the skill for your device, and then select Enable. Follow the on-screen instructions to complete the linking process.
3. Ask Alexa to discover your device. Say, "Discover my devices," or select Add Device in the Devices section of the Alexa app.

Note: If there isn't a skill for your device or service, it may not be compatible with Alexa. If it is compatible, go to Voice Control Smart Home Devices Without Skills.

[N8teGee]

@gold804832 If you open the Alexa app on your phone - tap the menu button in the top left corner - tap settings - tap device settings. Can you see your Versa 2 listed in here? What does it say underneath it, online or offline? 

[gold804832]

on line

[N8teGee]

If you open the Alexa App on your phone and tap the blue Alexa symbol at the bottom, are you able to control your devices here? 

[gold804832]

ty for your help. Smart devices are enabled and can turn on with all my echoes but for some reason the Versa 2 Alexa isn't seeing them.

[gold804832]

yes

[N8teGee]

Yes this is strange. I think the next thing I would try would be to log out of Alexa (within the Fitbit app) and then try logging in again. You can do this by opening the Fitbit app - tap your profile picture - tap Versa 2 - tap on the Alexa tile.

Can I ask which country you reside in? I believe some countries are not yet supported (I'm trying to find a list of supported countries). 

[gold804832]

ty and its US

[N8teGee]

Ok that's not the issue then as US is definitely supported.

I would definitely try logging out of Alexa as I suggested in the post above. If that doesn't work I think the next step to try would be to uninstall the Fitbit app on your phone and then try installing it again. Failing that I'm not sure what else to suggest, hopefully someone else may have some different ideas. 

[gold804832]

Ty for your help.

[SilviaFitbit]

Welcome to the Community @gold804832! Thank you for your assistance @N8teGee. 

If the troubleshooting that our dear council provided didn't work for you. I would appreciate you could provide with the following information to further investigate it: 

- Share a screenshot on how it shows on Alexa app and how does it show on the device you're trying to pair 
- Which phone are you using? 

Let me know if you have any additional questions. 

[gold804832]

 A galaxy note 8. Everything is linked. Fitbit Versa Alexa works great other then not recognizing the smart devices setup in the Amazon Alexa app. Screen shot was already sent yesterday ref. #3245768.

[SilviaFitbit · Accepted solution]

Thanks for letting me know that you already have a case with our Support team @gold804832. 

Please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Ruffamarie]

Hello...i just bought a fitbit versa 2...when i started downloading...the alexa app doesnt seem to appear during the installation...no option to choose the alexa app...pls advice me what will i do?while it says in the packaging...with built in alexa...anyways im here in united arab emirates...is it alexa supported in this country?thank u and most appreceated ur immediate reply to my issue...more power fitbit!

[SilviaFitbit]

@Ruffamarie Welcome to the Community. Sorry for the delayed reply. 

I appreciate that you mentioned you're located in United Arab Emirates. Currently Alexa isn't supported in United Arab Emirates, check this article to learn more about Versa 2 with Amazon Alexa Built-in. 

I'll be around if you have any additional questions. 

[mrshaase159]

Mine says offline, how do I change this please?

[SilviaFitbit]

@mrshaase159 It's nice to see you on the Community. Sorry for the delayed reply. 

I would like you to make sure you're doing this procedure to set Alexa on your watch. 

If you're seeing this offline message somewhere else in the app or in your watch, please provide me with more details and I'll be happy to provide you with the correct troubleshooting. 

I'll be around if you have any additional questions.