Versa 2 Alexa only shows "Time's up! Tap Alexa to start over"

[SPauliszyn]

Every time I say anything to Alexa, it properly transcribes my phrase to text, displays it on the screen, waits an additional 4-5 seconds and then says, in dark red, "Time's up! Tap Alexa to start over".  So things like "set a 10 minute timer" is properly heard but never acted on.  Tried with timers, alarms, weather, etc. and still completely unresponsive, except that the transcription is always correct.

Tried, rebooting, logging out/in on the app, removed/reinstalled the Versa 2 from the app device list.

And no mentions in the other posts that I can find (the search feature does not allow exact match for "time's up", that I can see)

Any help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SPauliszyn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Hi there, @djbutala93. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 2. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you.

Nevertheless, please note that you can have only 1 active voice assistant at a time. To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

For more information, see What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

Have a good day. 

[SPauliszyn]

I did contact support but they have no idea about this issue and said that they would get back to me someday.  So my issue is still unsolved.

I'm not sure that I can have more than one voice assist.  As I said, I have a Versa 2 and it does not have an option to have Google, as the support page your link indicates.  If I can switch to Google that would be a neat trick and you would have to show me how.

By the way, the error I get is not even listed in the support page.  Hat's of the the Versa 2 that it can learn something new, even if it's a new error (LOL).

[SPauliszyn]

Oops sorry @MarreFitbit, support did respond with an email about 45min. ago.  They suggested to perform a Factory reset.  That is not a very elegant solution since all my preferences and apps will be lost.  I will let you know what my experience was when done

[MarreFitbit]

@SPauliszyn If our Support Team has said they will get back to you when they have a resolution to your issue, I'd recommend to stay tuned to your inbox. They will definitely contact you back soon. 🙂

In the meantime, you can try these few troubleshooting steps to see if it will fix what you are experiencing:

1. On the Fitbit app, tap on your profile's icon > Versa 2 > Amazon Alexa and log out.
2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen and tap on force stop.
4. Uninstall and reinstall the Fitbit app.
5. Reboot your phone.

As for your inquiry about Google Assistant, please note that Google Assistant is only available in certain languages and countries at this time. For more information, see fitbit.com/voice. 

[SPauliszyn · Accepted solution]

Ok now I did a factory reset.  No difference.

The last suggestion I did not try on your 5 point list (I already did the other four) is to uninstall/reinstall the Fitbit app on my phone.  I tried that while doing a factory reset at the same time.

Now  it hears my voice, does its "Thinking..." and then responds with "Ask Again  Sorry, didn't get your request. [Got It]"  I tried rebooting then logging out and back in to Alexa on the app but no change.  I think it is time to return this watch.