Versa 2-Apps and watch faces are not downloading.

[HaleyAnn04]

Ive had my versa 2 for a while now and there seems to be a problem constantly. This time i cannot get any apps or whatchfaces to download, ive left it alone for a while hoping that eventually it would download. My versa is synced to my phone via Bluetooth and Wi-Fi. I have tried just about everything from redownloading the fitbit app and checking for updates to unsyncing and factory resetting my fitbit. I don't now what else to do to try and fix this issue, I dont know if it is something with the company or something i can fix.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @HaleyAnn04.

I'm sorry to hear about the issues you experienced with your Fitbit Versa 2. Thank you for the information provided and for trying some troubleshooting steps before contacting us.

To try to resolve the issue, please follow the next steps:

- Restart your watch

- Force close the Fitbit app & relaunch it.

- Restart Bluetooth and try to sync

- Reboot your phone.

- Set up your watch as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Then, please try to install a different clock face than the one you want to switch to.

Please let us know if you have any question.