Versa 2 BR and HRV not tracking after switching to iPhone XR

[Captsandbar]

I recently switched from an old Note 5 to an iPhone XR. My Versa 2 is now no longer tracking BR or HRV but everything else is still being tracked perfectly. Any thoughts on how to remedy this issue?

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Captsandbar.

Thanks for the information provided.

Our team is aware that some Health Metrics are not getting displayed on the Fitbit app and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

If you have any question, please let us know.

[kuhn486]

Same here, but i didnt change anything. Still have same 2yr old phone. 

[Jemmadee]

Yep same. Same phone just stopped showing about 3 days ago. 

[Heather42190]

Same here, I have a Samsung S10 plus and everything was fine till the June 23rd update. Now nothing is showing for sleep or stress. 

[HeatherGlow]

Same here. 

[Firmfaith]

Having the same problem!

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @kuhn486 @Jemmadee @Heather42190 @HeatherGlow @Firmfaith.

Once any update be available, it will be communicated as soon as possible. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.

[Firmfaith]

Any updates available yet?

[EdsonFitbit]

Thanks for your response, @Firmfaith.

If you haven't done it already, please make sure of the following:

• You have the latest Fitbit app version installed (3.43.1 iOS and Android). For instructions on how to check your app version please visit this article and open the menu "How do I update the Fitbit app?".
• Your Fitbit Versa 2 is in the latest firmware version (35.72.1.9). For instructions on how to check your firmware version and update, please visit this article and open the menu "How do I find the version number for my Fitbit device?".
• You have a sleep record of the last 3 nights.

In addition, you can restart your Watch and set it up as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.