Versa 2 Battery charge now not holding charge

[graceb98]

My Versa 2 (bought Christmas 2020 and already replaced once) is no longer holding charge - it is only lasting 2-3 hours max without any exercise, music and in all battery saver settings. I have researched other links related to this on the forum and I am unable to fix this. I am charging it correctly and have no additional apps running in the background. I do not get the watch wet. This happened suddenly (over 2 days). What can I do?

[EdsonFitbit]

Welcome to the Fitbit Community, @graceb98.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve the issue before contacting us.

Whether you've followed these tips to extend your Fitbit device's battery life without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[KTB85]

I am also having a similar issue - it just started this week. I have done everything right and my batter is completely drained within 12 hours. I am really disappointed with the product right now.

[SunsetRunner]

I am having the same problem but have a Versa Lite. It has been over a week and only lasts at most 12 hours on a full charge. I have tried everything to minimize battery use as well. 

[KayeDee]

That and the Versa 2 dying in less than 2 years is clearly a common issue. The moderators need to elevate these 2 problems to get it resolved once and for all and appropriately rectify these issues with their customers. My Versa 2 died in less than 2 years. I installed an update then the battery started running out much quicker, then the heart rate monitor stopped working. Customer service walked me through a reset and within a day or 2 my Versa 2 was dead. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @KTB85 @SunsetRunner @KayeDee.

If after following the troubleshooting steps provided by Customer Support you continue experiencing difficulties with your watches, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support.

See you around.