Versa 2 Black Screen and unresponsive

[Thesaxman]

Hi,

Versa 2 just randomly went to black screen on 50% battery and is not syncing or turning on. It does not buzz when connected to the charger.  

I have tried holding in the button for up to 15 seconds and nothing

I have tried charging then holding in the button for 15 seconds and nothing

I have tried just charging for a long time and nothing

Until this point there was no indication the battery was failing - is there anything else I can try?

I bought the product as a birthday present for my dad less than a year ago so quite disappointed 

[Han96]

I am here for the same reason! I’ve had mine around a year and a half and it’s responding the same. The first time I put it on charge when it cut out it sizzled and got really hot. Since then there’s been no sign of life x 

[MarreFitbit]

Hi there, @Thesaxman @Han96. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen the both of you have contacted our Support Team after posting here and they've assisted you already. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

[Mrsfeathera]

I have the same issue. What can I do?