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Versa 2 Bluetooth won't connect and it won't track my sleep data either

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‎12-13-2023 17:12 - last edited on ‎12-14-2023 02:55 by Fitbit Moderator

‎12-13-2023 17:12 - last edited on ‎12-14-2023 02:55 by Fitbit Moderator

Sleep score not  always working 

 

Stress score not always working

bluetooth doesn’t always connect

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎12-13-2023 23:40

‎12-13-2023 23:40

Hi @Luba151 - this may not be a watch issue but a problem with the new V4 Fitbit App.

Author | ch, passion for improvement.

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‎12-14-2023 03:01

In response to Guy_

‎12-14-2023 03:01

Hi there, @Luba151. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 2 is not properly tracking your sleep data and you also are experiencing Bluetooth connectivity issues. We'll do our best to help you with this. @Guy_ Thanks for your input! 

I've seen you contacted our Support Team after posting here and they're now helping you to get you back on track. If you haven't done so yet, please check your inbox for further instructions. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We look forward to solving your issue soon. 

Maria | Community Moderator, Fitbit


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