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Versa 2-Can't change music source back to smartphone

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‎08-22-2021 03:45 - last edited on ‎08-24-2021 14:29 by Fitbit Moderator

‎08-22-2021 03:45 - last edited on ‎08-24-2021 14:29 by Fitbit Moderator

Hi,

 

I have connected my Versa 2 to an Samsung A51 and a S10+. With neither of these phones am I able to switch the music source back so I can use my watch to control the music from my smartphone going to my bt-headset.

If on my Versa 2 I swipe from top to bottom, clock on the music symbol and then on the three dots the source is set to the watch and it doesn't matter how many times I click or re-synch any of my phones I cannot switch the source back to phone.

 

Please help!

 

Moderator edit: updated subject for clarity

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‎08-24-2021 14:28

‎08-24-2021 14:28

Welcome to the Fitbit Community, @Fuchs64.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

In this case, I would recommend restarting your watch by following these instructions.

 

Whether you continue experiencing the same issue, please set up your Versa 2 as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1629840502943.png

     

    , and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you have any question, please let us know.

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