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Versa 2 Cardio Fitness Score Not Working

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‎01-12-2023 01:58 - last edited on ‎01-22-2023 18:00 by Moderator Alum

‎01-12-2023 01:58 - last edited on ‎01-22-2023 18:00 by Moderator Alum

Hi,

 

I am facing issues with my Cardio Fitness score on my Versa 2. It hasn't changed in months and it frankly looks stuck on a 'default' value as it's right in the middle of the average interval, and there's no 'ripple' around it. Here it is:

me.jpeg

And here is how my friend's score looks like:

friend.jpeg

 

Both the watch and the app are up to date. I have tried restarting both, logging out and logging back in, but nothing works. The heart rate measurements displayed by the watch seem fine. How do I fix this? 

 

Moderator Edit: Clarified subject

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‎01-22-2023 18:04 - last edited on ‎10-11-2024 08:35 by Fitbit Moderator

‎01-22-2023 18:04 - last edited on ‎10-11-2024 08:35 by Fitbit Moderator

Hi there @outoftheblue. Welcome to Community Forums.

Thank you for sharing your experience and for the feedback. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device.

Fitbit devices estimate calories burned based on your personal information (age, sex, height, and weight), your basal metabolic rate (BMR), and the activity tracked by the device. If your device tracks heart rate, the calorie burn estimate also takes heart rate into account.

Also check these articles, How does my Fitbit device calculate my daily activity?, How do I track heart rate with my Fitbit device? and What factors can affect my heart rate reading on my Fitbit device?.

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