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Versa 2: Clock Faces store won't open in Fitbit app

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When I try to access the Clock Faces section of the Versa 2 within the Fitbit app I get an error message which says "Oops, looks like there's no internet connection." My internet connection is fine on my phone and I've confirmed that it's connected in the device settings. 

 

I've tried resetting the Versa 2, resetting my phone, switching to data, switching wifi networks. Is there any way I can access the Clock Faces store again?

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