Versa 2 Dies after swimming 6 or 7 times

[lhobza]

I have a Versa 2  which is not an inexpensive device.  As long as I do not swim in it (and it is supposed to be water resistant) it will last for months.  The minute I swim in it 6 or 7 times the watch dies. I am usually able to get a replacement while under the year warranty.   Until this time and I am being told I need to send the defective unit back before I can even get a replacement unit.  I am in the US and it needs to be sent back to Canada.   How long do you think that will take?  I am frustrated as I want Fitbit to not promote this as a device you can swim in.  Is the answer to forego Fitbit and look for another tracking device?

[mggallegos13]

I can understand your frustration but I have a Versa 2 that I have used for almost a year in the swimming pool and have had no problem with it at all. It sounds like you replaced your Versa several times but still get the same results. I would try something different. 

[lhobza]

I am assuming you are speaking for yourself not Fitbit.   I also had a Charge3 that was supposed to be water resistant and I replaced that 7 times over a course of a year always after swimming.   So your suggestion to try something else falls a little flat for me.   

[lhobza]

A week ago my Versa 2 quit working after swimming. I called Fitbit and was told my Versa 2 was under warranty and it would be replaced.   I filled out the replacement information and then I received an email stating the device would have to be sent back to Canada (I am in the United States) and once received (allow an additional 5 days once it reaches the warehouse) they would ship out a replacement in 5-7 days.   I sent the package on August 9th and it will not be delivered until August 21st.   That means I will be without a device for well over a month. I have had various Fitbit devices over the years and have NEVER had to go through this process.  Is this the new "warranty" process?    

[JuanFitbit]

Hello @mggallegos13 , nice to see you on the Community! Thank you for your post and recommendation. 

Hi @lhobza , nice to see you back to the Community . Thank you for the feedback provided. I've forwarded it and Support is verifying your case. 

Regarding your question if we have a new process: if Support asks you to send the Fitbit back, could be due different reasons. Eg. the situation must be verified and research by our team. 

Please let us know if you have further feedback or comments. These will help us, improve our service and products. 

I'll be around if you need further assistance. 

[lhobza]

I would like to know what the conclusion was as to why my Versa 2 dies after six or seven times in the pool.   I sent back two Versa 2 so they should be able to deduct something from that.