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Versa 2: Display went green, now it won't turn on

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‎02-10-2021 05:23 - last edited on ‎02-10-2021 15:53 by Fitbit Moderator

‎02-10-2021 05:23 - last edited on ‎02-10-2021 15:53 by Fitbit Moderator

My Versa 2 screen went green, then went off and cannot reboot. Any ideas?

 

Moderator Edit: Clarified subject

 

 

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5 REPLIES 5

‎02-10-2021 15:52

‎02-10-2021 15:52

Hello @Deestone, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎02-10-2021 16:10

In response to RicardoFitbit

‎02-10-2021 16:10

Thank you
Sent from my iPhone
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‎02-10-2021 17:46

In response to Deestone

‎02-10-2021 17:46

You're welcome @Deestone.

 

Please do not hesitate to contact me back if further assistance is needed, I'll be here ready to continue providing help.

 

I'll be around. 

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‎02-11-2021 04:40

In response to RicardoFitbit

‎02-11-2021 04:40

Sent from my iPhone
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‎02-12-2021 16:34

In response to Deestone

‎02-12-2021 16:34

Hello again @Deestone.

 

I received a notification saying that you responded my previous reply, however, your post is empty. Can you please let me know if you are still experiencing difficulties with the display of your Versa 2 so I can further assist you?

 

I'll be here. 

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