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Versa 2 Does not appear to turn on

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‎04-22-2020 11:06

‎04-22-2020 11:06

I just received my Versa 2. I opened the box and immediately placed it in the charging cradle. The Fitbit logo appears on the screen after a couple of minutes, but does not seem to charge. I have attempted to reset the device but nothing. I left it in the charging cradle overnight and plugged in, this morning still nothing. It does not seem to sync with my Fitbit app either. Any suggestions?

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4 REPLIES 4

‎04-22-2020 11:16

‎04-22-2020 11:16

Hi @jelliott523  it's not a good idea to leave it charging all night. Why not get with customer support. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎04-22-2020 11:23

In response to Odyssey13

‎04-22-2020 11:23

Thanks, I figured the device would have to be charged to work, I'm thinking I may have received a defective Versa.

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‎04-27-2020 07:59

In response to jelliott523

‎04-27-2020 07:59

Turns out I received a faulty device. The item was replaced and the replacement is working properly.

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‎04-27-2020 08:02

In response to jelliott523

‎04-27-2020 08:02

Thanks for the great news @jelliott523 

Stepping in the U.S.A. since September 2013. Android 14

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