I really like the Versa and Versa 2 but am extremely disappointed with how long they last. I am on my third Versa in 3 years and am wondering if others have had the same issues I have had.
I purchased my first Versa in October 2018, it quit working in November 2019. As it was over the one year warranty I was out of luck, I was offered a discounted price to purchase another Versa through Fitbit but I would have had to wait for it to be shipped. I was able to purchase a Versa 2 for the same price Fitbit offered for the Versa at Best Buy which I did. I also purchased a 2 year Geek Squad extended warranty for $39 00.
Now just over 13 months my Versa 2 has quit working, same as the previous Versa. I spoke with Fitbit customer service but did not feel I received much help. So I returned my Versa 2 to Best Buy for a refund which I will receive through the Geek Squad 2 year extended warranty once they receive the returned fitbit. I have now purchased my third Versa 2 and again purchased a 2 year Geek Squad extended warranty, this time for $34.99.
I am hopeful that I will be three times lucky and will get more than 13 months out of this watch!
I have owned other Fitbit trackers and watches since at least 2015 and have loved them all (I lost one and gave one away when I purchased my first Versa), but I am extremely frustrated with the short lifespan of the Versa line. My husband has had an Ionic for going on 4 years and has absolutely no problems what so ever.
I am afraid I will have to look at another brand of fitness watch if this third Versa 2 does not last.
