Versa 2 - Fitbit Connect Windows and music management

[flores9]

Hi, I tried to transfer my music to my Fitbit Versa 2 with the Fitbit Connect application (in Windows 10).

Everything its ok, I´ve created playlist and the transfer doesnt show any error. 

But when I play music from my Fitbit, there are several songs (with different tittles, authors, etc...) that really play another song of the playlist, always the same.

I think there will be a problem with the music transfer from the PC to the Fitbit, so I´ve tried to repeat the proccess several times, but with the same results.

[SilviaFitbit]

It's great to see you on the Community @flores9. Sorry for the delayed reply. 

Thanks for the details mentioned and for taking the time try once again the music download process. 

It's pretty weird that the same song keeps playing. I would like you to restart your Versa 2 and try listening to the song again. 

Remember that the music and podcast file types you can download to your watch depend on whether you use a PC or a Mac. Note that some older songs may not transfer due to copyright protections (known as DRM encryption)

Your Fitbit device can store over 300 songs and podcasts on your watch depending on the file sizes. For example, a 60-minute podcast takes up more storage space than a 3-minute song.

I'll be around if you need further assistance. 

[flores9]

@SilviaFitbit after restart my Versa2 the problem persist, and my files don´t have DRM protection.

I´m using Windows 10 and the Fitbit Connect application. It seems a problem when the files are transfering to Versa 2, but the log doesn´t show any error message, and I´ve tried several time to repeat the process with the same problem, and every with differents songs that fails.

I discard completely a problem with the files, the problem could be a bug in the software.

[SilviaFitbit]

Thanks for getting back @flores9. Sorry for the delayed reply. 

I appreciate the extra details mentioned. In this case, I've shared your post with our Support team and they will continue assisting you. 

Let me know how it goes. 

[flores9]

Hi, the problem is solved since the new update of the Fitbit Application.

It seems that the problem was in the Fitbit Connect application.

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José Alejandro Avilés Flores

[SilviaFitbit]

Thanks for getting back @flores9. I'm glad to hear that the issue was resolved with the new app update. 

I'll be around if you need further assistance.