04-01-2023 09:05 - last edited on 04-01-2023 10:23 by MarreFitbit
04-01-2023 09:05 - last edited on 04-01-2023 10:23 by MarreFitbit
The GPS won’t connect anymore for some reason. Haven’t changed any settings but all of a sudden stopped connecting for my outdoor runs.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-01-2023 10:25 - edited 11-25-2023 09:43
04-01-2023 10:25 - edited 11-25-2023 09:43
Hi there, @DaniBai. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
Verify the following requirements; then try the troubleshooting steps if necessary.
If the issue persists, see if GPS connects after each step:
Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-01-2023 10:25 - edited 11-25-2023 09:43
04-01-2023 10:25 - edited 11-25-2023 09:43
Hi there, @DaniBai. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
Verify the following requirements; then try the troubleshooting steps if necessary.
If the issue persists, see if GPS connects after each step:
Note: If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-02-2023 07:15
04-02-2023 07:15
I’ve tried everything and it still won’t connect.
07-21-2023 05:20
07-21-2023 05:20
I've had the same problem back in April. Followed all the restart instructions. Contacted Support multiple times; they finally ghosted me. GPS connection worked fine in past. Only occasionally works now. My location is unchanged, same phone, etc. I gave up & simply don't have location tracking. Don't plan to buy another Fitbit.