I've contacted customer service 3 times since this issue started after I updated my device in August and they have trouble shooted in every way. I called back yesterday and the representative blamed me for the issues and said there was nothing wrong with the watch when I record my walks every day with both the app GPS tracking along with my vers 2s in exercise mode and it is showing over 1 mile difference in distance and pace is 5- 10 minutes longer per mile on the versa 2 than on the tracking with the App. I traced my route in Google maps, I take the same exact route EVERY day have since 4-25-21 and it is approximately 3.1 miles. The app says 2.98-3 miles which is a lot closer than the Versa 2s now recorded 1.5-2.2 miles. The faster I go the more the watch is off. Now, for the past 2 weeks, the heart rate is significantly lower. I would be in peak for a good fifth of my walk, averaging 150-165 BPM for my "walk" and the watch now says I average 130-140BPM. It does this when I exercise at home too. I'll be pushing myself so hard I can hardly breath and my watch will say my HR is at 92 BPM. Customer service won't help me and when I asked to speak to a supervisor, the representative Daniel said he could not connect me to one and that I could only talk to the team via email. Now today my heart Rate didn't even calculate for my walk and says my HR is 92 when I'm laying down. I've restarted it 4 times, shut it down, turned the HR off then restarted and turned the HR on and restarted again. I have it on the charger trying to get it to 100% and I'll try again. Not sure what to do since Customer Support won't help me.
