Versa 2 HR accuracy concern after firmware update

[Juliusw1984]

After updating the firmware the heartrate is inaccurate when working out. I am in training and if I attempt to track my workout,  the heartrate plummets.  The watch reports my heartrate is higher when resting. I called customer support and it was piss poor service. The guy just kept repeating himself, stating it's notthe device.  However,  30+ people have had the same issue with this within the community.  Fitbit needs to correct this because it is affecting my training and preparation.  

Moderator Edit: Clarified subject

[Guy_]

As you say the update seems to have introduced this problem, but it also exists on the Sense and Versa 3 as well.

All you can do is wait - if they can make the problem appear hopefully they will make it go away and that it works right again, as it was, and also fix it for the Sense and Versa 3.

[RicardoFitbit]

Hi @Juliusw1984, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with the heart rate tracking feature of your Fitbit Versa 2, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

[Juliusw1984]

My issue was not resolved or handled, acknowledging the communication is
not the same as finding a solution. I am still sitting here with a
malfunctioning device. Can you eliminate the most recent update and see if
it will return to normal?