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Versa 2 HR and active minutes

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‎03-05-2021 19:29

‎03-05-2021 19:29

Hello. Is anybody else having issues with the HR and active minutes not tracking exercise correctly since the new update on the Versa 2 about a month ago? I will be doing HIIT, and my HR would be in the 60s or 70s versus above 120 before the update.  This is a let down since I cant track progress.

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6 REPLIES 6

‎03-05-2021 20:30

‎03-05-2021 20:30

Yes! I did a 40 min cardio workout, dripping in sweat and only got 1 active minute. My weekly active minutes are now less than half of what they used to be, with little change in weekly activities. It no longer vibrates at each km interval when tracking activity too. 

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‎03-09-2021 07:20

‎03-09-2021 07:20

Lots of people are having this issue and Fitbit is not doing anything to address it. Pretty disappointing. 

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‎03-09-2021 08:07

‎03-09-2021 08:07

Yes! I’m so glad you posted this....it’s been driving me crazy

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‎03-09-2021 08:39

‎03-09-2021 08:39

Good morning. I opened a chat with Fitbit and was given a case number. I did everything they asked by conducting a factory reset of the Versa 2 with no progress. Has anybody made it pass this step? What is Fitbits next move or my options? I have been using Charge 2 - Versa 2 the last 4-5 years. 

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‎03-09-2021 08:45

In response to backburnerz

‎03-09-2021 08:45

Based on other people's posts it sounds like they will either send you a replacement (if you are still under warranty) or offer you a discount code to purchase a new one. Neither of those options provides a solution to the actual issue. 

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‎03-09-2021 09:28

‎03-09-2021 09:28

No HR nor active minutes today on my versa

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