Versa 2 HR and sleep tracking not working

[J_Lane]

My Versa 2 won't track my heart rate or sleep. I've tried all the troubleshooting methods, even a factory reset and it's still not working.

Please advise on what to do next. 

[CulverJ]

I experienced the same issues beginning on Sunday.  I tried the same fixes and nothing changed

[STaylor12]

This has happened to mine been like this for a few weeks now can't seem to get it sorted. So frustrating!

[brandygirl]

Same problem with a Sense, apparently the same sensors.  Cleaned several times, restarted 4-6 times as Fitbit Support suggested - no lights at all on the back, all other functions are fine.  Have had several Fitbit’s for many many years & been happy, this time almost certainly going Apple Watch unless any other feedback on fixing, or better alternatives than Apple for HR recording…

[RebeccaHornby]

The same thing happened to me two days ago and it's so frustrating - restarted it and cleaned it but still don't see the sensor...can't record my sleep or work outs but everything else works..not sure how to fix it