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Versa 2 HR sensors not working - Not tracking sleep

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‎10-10-2020 21:38 - last edited on ‎10-12-2020 17:15 by Fitbit Moderator

‎10-10-2020 21:38 - last edited on ‎10-12-2020 17:15 by Fitbit Moderator

My Varsa 2 is not registering Heart Rate and Sleep.

The rear light sensor is not working.

I have disabled heart rate and sleep

In settings rebooted the watch then turned the two functions back on again in settings and rebooted the watch again but still the rear light sensor is not working and it’s not registering Heart Rate or Sleep.

 

Moderator Edit: Clarified subject

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24 REPLIES 24

‎04-29-2021 04:35

In response to Versa2Ire

‎04-29-2021 04:35

I’m posting an update to my experience. I worked with Fitbit help desk through October and November 2020 - eventually they recognised that the issue was real and agreed to replace the Fitbit Versa 2. They did this and it has worked fine until last week - it now has chronic battery use. I now need to charge once a day. Clearly something changed with the software - I’ve not changed anything. 

Being honest - I doubt I’ll buy another Fitbit after this experience. I love the watch and the App dashboard - but it’s too unreliable. And it wasn’t a cheap purchase!

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‎04-29-2021 09:29

In response to Beka60

‎04-29-2021 09:29

Never got an answer....but Support told me they wouldn't replace since it was purchased "elsewhere"

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0 Votes

‎10-18-2021 23:00

In response to Bunny-Sun

‎10-18-2021 23:00

Mine is the same. No lights on the back and not recording any HR or Sleep. Tried resetting, deleting and restarting device. Nothing works. Also less than a year old. Very frustrated with this! 

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‎10-20-2021 02:39

In response to dlopezuy

‎10-20-2021 02:39

Yup I agree. Mine is acting exactly the same and happen coincidentally rite around the last update. Any answer on rolling back the firmware?

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‎10-20-2021 06:19

In response to Brokenwatch7

‎10-20-2021 06:19

Don't expect a fix for your product. Mine did this six months ago after an
update and I spoke with FitBit. No replacement or rollback. They did offer
a small discount on a new one....
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