Versa 2 HR sensors not working

[CW23]

My versa 2, isn’t showing my heart rate and the light for the sensor on the inside isn’t working. Iv tried factory rest turning on and off letting it fully die and everything Iv researched hasn’t worked. It’s not read my heart rate for 3 and a half days so far. And my main reason for having this watch was to see my heart rate. 

please could someone give me some insight for this issue please. 

many thanks

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @CW23, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix this, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there. Please let me know if the issue persists.

Let me know if you have any additional questions.

[CW23]

Hi @RicardoFitbit @I have just done all the following this morning. 

however it is still not working. Where can we go from here? 

[RicardoFitbit]

Your reply is appreciated @CW23.

I'm sorry to know that you're still experiencing difficulties with the heart rate sensors of your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

[CW23]

Hi I got a discount code via Fitbit to get 50% off a bee Fitbit or replace the mod of my other one.

I choose to get 50% off and I ordered this one.

however I haven’t received a email on delivery like they said I would receive. I have received payment confirmation and the payment information but no delivery date or shipping update.

I also paid for 3 day delivery but not sure when that’ll be.

I have my reference code of the order (080uudlcv26br)

hopefully someone can help me

[Odyssey13]

Hi @CW23  you'd need to ask customer support about this, since these are the community forums and members don't have that information. Perhaps @RicardoFitbit can check into it for you.