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Versa 2 Heart Rate Not working - Neither are the green lights

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‎08-29-2023 05:47

‎08-29-2023 05:47

I've had my Fitbit for a year and a few months and the heart rate monitor stopped working as well as the green light. 

I've deleted the app, turned the heart rate options on and off and synced each time, performed a soft reset and then a hard reset and now factory reset, nothing has worked. 

Please help. 

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‎08-29-2023 05:53

‎08-29-2023 05:53

Hi @SuzyPearson3067 I sounds as if the Heart Rate monitor has failed. As nothing else has helped I suggest you contact Fitbit Support  and hope they are able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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