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Versa 2 Heart Rate Sensors Stopped Working

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‎05-03-2021 03:55

‎05-03-2021 03:55

Hi,

I purchased my original Versa 2 in December 2018.  It failed in July 2019 and it was replaced.  My 2nd Versa 2 worked until failing at 10:45 on April 27 2021.  The sensors that determine heart rate do not light up.  I’ve tried every recommended fix to alleviate the issue, ie toggle on/off, simple shutdown, factory reset, but nothing has worked.  This issue seems to be very prevalent among fitbit owners!  My question is “ When is Fitbit going to stand behind their product?”  I know they will tell me my warranty has expired and they may offer a discount on a new Fitbit, but that isn’t going to satisfy me.  
Glenn

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‎05-03-2021 09:01

‎05-03-2021 09:01

Yes. This just happened to mine after just under 2 years of ownership (Versa 2). I was working in the yard and went inside to clean up. I noticed the sensor lights were dim. Went about my day and noticed no heart rate was captured/tracked for the day. I'm pretty sure it's busted because it's been several days now... No lights, no readings on HR. I also noticed my battery is now draining significantly faster than before (only lasting a day, maybe two). 

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