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Over the past week the heart rate monitor on my Versa 2 has stopped working, no green light etc. I’ve tried restarting it several times. At first it would come on for a short period of time then go off again, now it will not come on at all. I bought this Versa less than a year ago. Anyone else having similar problems?, I’ve a feeling the latest update has effected it, but cannot be sure.
Hi, I've got exactly the same issue. Stopped working last Thursday. Tried restarting, factory reset. It hadls once after a restart worked, but it lasted less than 2 mins.
Updated mine to the latest firmware on August 6, and now having the same issue - Versa appears to be completely dead. Just talked to the Tech Support line, their thought is that it's a battery issue. Too coincidental for me, especially considering the similar results seen here after this latest firmware update.
I agree - too much of a coincidence 👍 I haven’t contacted tech support yet. I’ll let you know how I get on. I’ve no issues with the battery, Fitbit is less than a year old
I have had the same issue for the last 3 months. I have also tried to restart the device multiple times. There doesn't seem to be any help on the Fitbit web site. I don't think has anything to do with the latest update as I have had issues since May.
Okay went through a factory reset with the tech support people this morning, requiring removing and reinstalling the Versa 2 . So far so good heart rate monitor up and running 👍😁
So after the reset working initially, the heart rate monitor has stopped again. Contacted support- as my Versa was within warranty they offered to replace it FOC or 50% off a newer model
