Versa 2 - How can I purchase the protection plan?

[Jimbo92]

I just got the versa 2 yesterday. During set up it asked me if I wanted to purchase a protection plan. I skipped that part and now I cant find a way to buy it. 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Jimbo92. I am sorry for the delayed response.

I am glad to assist you with your concern about purchasing the Fitbit Protection Plan. If you didn’t buy the Protection Plan at time of purchase from fitbit.com or from an authorized retailer, you will see a notification in the Fitbit app within 30 days of pairing your new device that will give you the option to buy the Fitbit Protection Plan. 

Best of luck with your health and wellness goals! If you have any questions, feel free to let me know.

[Jimbo92]

I got it.

[LiliyaFitbit]

Hi @Jimbo92, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear you were able to buy the Protection Plan. Thank you for posting the update here. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!

[leegree]

Spoiler

How do I purchase protection plan if I skipped it at time of set up?

[LiliyaFitbit]

Welcome to the Fitbit Community, @leegree. 

I am glad to assist you with your question about purchasing the Protection Plan if you skipped it at time of set up. If you’ve seen the offer 1 or 2 times, you’ll get another offer soon. 

I'll be around if you have any additional questions. 

[leegree]

Thank you for your quick response. 

I just received a pop up with the offer of plan, I selected to add to cart and Fitbit never responded. 

[LiliyaFitbit]

Hi @leegree, thank you for your reply. 

I appreciate your efforts and the additional details. Did you received any error message when you selected to add the offer to cart? If you go to www.fitbit.com/store, do you see anything in your cart? 

Keep me posted.

[leegree]

It does not show in my cart

Sent from Yahoo Mail on Android

[leegree]

It does not show in my cart.

[leegree]

I did not receive an error message 

[LiliyaFitbit]

Hi @leegree, thank you for your reply. I am sorry for the delayed response.

I appreciate the additional details and recommend keeping an eye on the Fitbit app as you should see a total of 3 offers in the app to buy the Protection plan. 

I'll be around if you need further assistance.