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Versa 2 - How to unlock it with a smartphone.

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‎11-16-2024 06:54 - last edited on ‎11-16-2024 09:43 by Fitbit Moderator

‎11-16-2024 06:54 - last edited on ‎11-16-2024 09:43 by Fitbit Moderator

I have a Fitbit Versa 2 and I put in the wrong PIN to many times. The problem is, I can't connect the watch with my smartphone, so I can't restart the watch via application. Can anybody help me with this issue?

Moderator edit: updated subject for clarity

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‎11-16-2024 09:38

‎11-16-2024 09:38

Hi @Runner04 welcome to the Fitbit Community. It's great to have you here. 

Allow me to help you to unlock your Versa 2.

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone. To unlock your device with your phone, the device needs to be setup to your account.

If you removed the device from your account, you'll need to  contact our support team for further assistance. 

I hope you can find a solution to unlock your Versa 2.

 

 

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