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Versa 2 Issues with text notifications and Aria scale

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‎04-15-2020 06:37 - last edited on ‎05-04-2020 07:17 by Fitbit Moderator

‎04-15-2020 06:37 - last edited on ‎05-04-2020 07:17 by Fitbit Moderator

Hi, I used to have fitbit charge and it was easy to get text notifications or call notifications set up. For some reason, my Versa 2 doesn't do this for me at all. Also, SOMETIMES when I step on the Aria scale it goes to my phone app immediately and sometimes it doesn't. Ideas?

 

 

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‎05-04-2020 07:17

‎05-04-2020 07:17

Hi @ColletteMcMack, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

I'd like to follow up and would like to help you with your Versa 2 since it won't receive text/call notifications. Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the notifications issue gets fixed.

 

Regarding the Aria syncing issue, please restart your scale by taking out the batteries for 15 seconds and put them back in. After this, weigh yourself 5 times in a row and see if it syncs your information properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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