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Versa 2 JBL UA Flash earbuds won't connect

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‎01-08-2021 11:24 - last edited on ‎01-11-2021 04:08 by Fitbit Moderator

‎01-08-2021 11:24 - last edited on ‎01-11-2021 04:08 by Fitbit Moderator

I cannot connect my Versa (original) to my JBL UA Flash earbuds.  The Versa sees my earbuds but I receive the dreaded Connection Fail screen.

I have tried all "tricks" (e.g. reset watch, reset earbuds, unpair Versa with phone).

Has anybody successfully paired these devices.

 

 

Moderator Edit: Clarified subject

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‎01-11-2021 04:07 - edited ‎01-10-2024 10:57

‎01-11-2021 04:07 - edited ‎01-10-2024 10:57

Hello there @Huskygator, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. We appreciate your patience and understanding while we work to improve your experience.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-11-2021 04:07 - edited ‎01-10-2024 10:57

‎01-11-2021 04:07 - edited ‎01-10-2024 10:57

Hello there @Huskygator, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. We appreciate your patience and understanding while we work to improve your experience.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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