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Versa 2 Link account to Strava

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‎02-10-2020 11:21

‎02-10-2020 11:21

I have set up my Strava and Fitbit Versa 2 to link. Both show linked together and authorized. However, when I click the icon on my Versa 2 I receive the message link account Go to Strava settings on your Fitbit mobile app to log in.   I have attached screen shots. 

I have also turned my Versa 2 off and restarted it and I waited over an hour after making sure it showed authorized and linked. 

any suggestions? 

C125AB70-A1EB-4728-B72B-29FEBF39656C.jpeg

C71F99F4-1175-4CB7-A2CD-603883145C8A.png

31A2AC4B-308E-42A8-B8EC-C6C7852EE19C.png

   

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‎02-22-2020 16:24

‎02-22-2020 16:24

@Nitabea It's nice to see you around. Sorry for the delayed reply. 

 

Thanks for the screenshots shared and the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-02-2020 19:36

In response to SilviaFitbit

‎07-02-2020 19:36

so what's the solution for this? I have the same problem. 

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