Versa 2 Message “data not cleared sync and try again” followed by a green check mark

[Toddhd]

Versa 2 is connected via Bluetooth to IPad.   Versa 2 will not turn off; I’ve held the button on the fun for more than a minute, simply will not turn off.  Resolution?

[JuanFitbit · Accepted solution]

@Toddhd A warm welcome to the Community! Thank you for your message and for your efforts. 

Please make sure that there are no other Bluetooth devices connected to your iPad or nearby, for better results. 

• Proceed as follows. Some steps you have already tried but the order is important. 
• Restart your Versa 2.How do I restart my Fitbit device?
• Please on the iPad, go to Settings>Bluetooth, and remove all connections that exist with the Versa 2. (Forget, ignore or unpair device depending on the phone OS version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the watch from here.
• Go on the app. From here, try setting up the Versa 2 as a new device.

[Toddhd]

Super thanks!