12-13-2023 14:42 - last edited on 12-13-2023 17:11 by JuanFitbit
12-13-2023 14:42 - last edited on 12-13-2023 17:11 by JuanFitbit
My app won't allow me to get to the notifications, it just goes blank.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
12-18-2023 11:30
12-18-2023 11:30
@Pookie123 , Thank you for your reply and information. Our team has been informed and they are looking into this. They'll work on a solution for this afterwards.
Should I get more information, Iĺl be more than glad to let you know over here
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
12-13-2023 17:10
12-13-2023 17:10
@Pookie123 , A warm welcome to the Community! Thank you for your message.
Please make sure that the Irregular rhythm notification feature is available in your location. You can check it here.
Have you tried force quitting the app and restarting it again?
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
12-17-2023 04:53
12-17-2023 04:53
The feature worked until ten days ago, and yes I tried resetting both the Fitbit and my phone. If there are any other suggestions I would appreciate it.
12-17-2023 18:06
12-17-2023 18:06
@Pookie123 , Thank you for your reply.
Could you please confirm your country of residence (location where you are using the Fitbit)?
What phone model are you using? Could you also confirm the OS version it hast installed ? (eg, iPhone 13 iOS 14, Samsung galaxy S21 Android 12, etc)
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
12-18-2023 05:02
12-18-2023 05:02
12-18-2023 11:30
12-18-2023 11:30
@Pookie123 , Thank you for your reply and information. Our team has been informed and they are looking into this. They'll work on a solution for this afterwards.
Should I get more information, Iĺl be more than glad to let you know over here
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
12-21-2023 05:39
12-21-2023 05:39
I have Fitbit versa 2 - Samaung android and this is an issue with me also. Under health assessments. The irregular heart notifications doesnt work? Freezes and you have to shut down app to clear.
Have you figured out any solutions for us yet?
Thanks
12-22-2023 13:44
12-22-2023 13:44
I am having same problem. Samsung Galaxy J3 android phone connected to Versus 2 Fitbit. I rely on this app to tell me when I'm in Afib. Thanks to app I discovered I did indeed have AFib.
12-22-2023 14:24
12-22-2023 14:24
I totally understand i rely on it also. It helps and reliable. Hope they find a solution to this issue soon.
12-22-2023 18:17
12-22-2023 18:17
I have the same problem with my Charge 5. The heart notifications are one of the main reasons I wear a fitbit.
12-22-2023 18:18
12-22-2023 18:18
I live in the US, and it worked well until just a little while ago. This is important for my health!
12-24-2023 07:41
12-24-2023 07:41
I also had the same issue with my Versa 2. I have a Nokia Endi 5 phone, and my screen goes blank when checking my notification for an irregular heart rhythm.
12-26-2023 09:41
12-26-2023 09:41
I just got an inspire 3 yesterday and the irregular rhythm function doesn't work for me either. When I click to set it up the screen goes blank and the app freezes.
12-26-2023 11:00
12-26-2023 11:00
@CoffeeMel @Shonuf78 @Shonuf78 @KimCN9 @DonnaSeitz , A warm welcome to the Community !Thank you for your messages and feedback. As mentioned on the Best Answer.
Our team is aware of the situation and working on a solution for it.
The post was marked as Best Answer, so that other users who visit the thread know that our team is working on solving this.
I'll update the thread as soon as I receive further information
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
01-04-2024 17:33
01-04-2024 17:33
I have the same issue in the recent weeks. I am experiencing minor beat skipping and really needed this feature to monitor the rhythm. I hope the tech folks fix this problem soon.